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FREQUENTLY ASKED QUESTIONS (FAQ)

1. How much is the carpet? Is it affordable?

Not only are Nature's Carpet's retail prices comparable to most WOOL floor coverings in the market, but Nature's Carpet also delivers extended benefits other products cannot provide you with.

Our experienced retailers will give you a quote based on the footage you require.

2. How can I see samples of Nature's Carpet?

By visiting any of our retailers, or calling them to purchase a Nature's Carpet sample kit for only US$15.

3. I am allergic to almost all drapery and soft floor coverings. How can I know for sure Nature's Carpet will be right for me?

The first carpets in the collection were introduced, on a limited basis, in the early nineties. The results of an initial two-year evaluation of the carpet, in the homes of people presenting high levels of sensitivity to chemical toxins, were outstanding. Further evaluation in the years since confirmed and built on this remarkable debut. Having said the above, to provide the peace of mind that is so important for many of our end-users, upon the purchase of Nature's Carpet, we will send a sample piece of the carpet to the consumer for a three-day trial. This piece of carpet will be from the same roll of Nature's Carpet that is to be shipped to the end-user. In the unlikely result that the user has a reaction from the sample we will recommend the client is unfit to purchase Nature’s Carpet, and the order will be refunded and cancelled1.

4. What do you do to ensure the carpet is of low toxicity?

The Nature's Carpet collection consists of fine carpet pile made entirely from 100% New Zealand Wool, a renewable resource. The wool is cleaned in a dedicated cleansed scour, where none of the chemicals employed in the mothproofing of regular wool products is present. As a result, our clean scoured wool is totally biodegradable and even recyclable at the end of its long life as a floor covering.

The spinning of the wool takes place in a dedicated plant, lest it mixes with materials which are not 100% natural. The chemical latex used in regular carpet is replaced with a non-toxic latex made from a natural rubber base. The natural qualities of this latex are evident in the softness and flexibility of the carpet.

The attractive range of colors in the Nature’s Carpet collection is achieved by employing non-metallic dyes or naturally occurring colors in the wool. No chemical dyes are used. Just like the wool that lies on the sheep's back through intense sunlight, rain, sleet and snow, our carpets have a natural colorfastness to protect against fading.

The dual backing of the carpet is manufactured from natural jute, a vegetable fiber grown in Bangladesh and other developing countries without using any pesticide or chemical fertilizers.

The low percentage of chemicals, at every stage of the carpet's manufacture and composition, means there is little or no toxic off-gassing, the principal cause of suffering to chemically sensitive individuals. Indeed, unlike wood or linoleum, Nature's Carpet forms an efficient dust trap, lowering the amount of airborne particles that cause discomfort to some people. These particles may, of course, be safely and easily removed with a high efficiency vacuum cleaner.

5. How can I make a purchase? Do you ship across North America?

Simply give your closest Nature's Carpet retailer a call today! We will ship the carpet to anywhere in North America or other chosen worldwide destination within the shortest time possible and in the most efficient means.

6. How do you ensure Nature's Carpet will not be contaminated during shipping and handling?

Although we do our best to wrap and ship the product to you, we cannot be responsible once the carpet has left our warehouse.

7. Who will install my carpet? Is special attention required?

We recommend installation over our own sanitized, 100% natural jute and animal hair under-cushion, or with our recycled-wool-made underlay. We highly recommend that all seams be traditionally sewn rather than joined with common hot melt tapes, which contain a high chemical concentration. Our retailers can assist you in this matter. The second option is a zero VOC seaming tape, available through your Nature’s Carpet supplier.

8. How should I maintain Nature's Carpet?

New Zealand Wool has a natural, inbuilt resistance to soilage, and naturally repels water-borne stains, providing the spilled liquid is removed promptly at the time it occurs. Spot cleaning instructions are available on request. For full cleaning, insist that a hot water extraction method is employed, to minimize chemical contact.

Loop pile carpets should be vacuumed only with a suction head, and not with beater bars, except to remove surface build-up of wool pills, should they occur. Cut pile carpet should be vacuumed with beater bars, as they will revitalize the carpet and reduce felting.